proporcionados por la Empresa. Unused purchases will not be refunded. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. What is the Securus Video Connect Unlimited Subscription? We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. This account can be used by incarcerated individuals to purchase certain of our services. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. How do I add another inmate to my account? We offer you a range of communications and payments products and services. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. JPay Player (Tablet) Purchase Terms and Warranty. . nicamente para realizar pagos o compras de los servicios de la Empresa. Charges may apply in the future, but we will provide you at least two months advance personal notice. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Should I fund anAdvanceConnect account or a SecurusDebit account? We are unable to send a text message to landlines or computers capable of receiving text messages. . If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de What do I need to do to link my JPay account to a Securus account? To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. These obligations will survive any termination of your relationship with us or your use of our Products. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. AdvanceConnect account holders may get prepaid service balance and other information on their AdvanceConnect accounts by visiting our website at www.securustech.net or calling 1-800-844-6591. Este Acuerdo est If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Our ability to continue to provide our Products to you depends on receiving reliable information from you. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. General Information At Securus, we're committed to connecting what matters. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Serve, Facilities & Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Fixing and Improving Our Websites and Products. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Alaska and TDCJ customers have 365 days to request a refund. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. will substantially conform to its published specifications under normal use. You must file any claim or suit related to our website within one year after it arises. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? That Limited Warranty is described below. . You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Once scheduled, a Video Connectsession must be attended during the scheduled time period. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Can the incarcerated loved one initiate a message? Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. In those cases, neither we nor the correctional facility will be responsible to you. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. Inmates will receive one, 45 minute visit each week. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. inmatesales. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. estadounidenses. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. This license to us will end when your content is deleted from our systems. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. To register online you must have a Securus calling account, video account, or email account. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Pricing, California While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. actualizados a la direccin de correo electrnico que usted le Are you sure you want to end this chat with the Online Assistant? You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. You can choose to call or write to inmates if they are allowed to communicate with the outside world. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Up to $3.00 cash; Up to Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. The rules include instructions on how to file an arbitration. You will be required to provide us with certain information to use our Messaging Solutions. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. 3. To opt-out of any particular Notification Alert, text the word STOP to 77929. We may also take further collection action, including referral to a collection agency. . Searching Frequently Asked Questions. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Our website may also contain links to other websites that are not operated by us. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone crdito para los pagos recurrentes. Small Claims Court or Arbitration. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. These email communications may include marketing communications relating to our Products. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. en 972.734.1111. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Arbitrability of Certain Disputes. How do I cancel or end a subscription for a Secureview Tablet? This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. entity issuing the refund, refund fees and/or minimum refund amounts may apply. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. 2. Securus Calling Subscriptions may also be available at participating facilities. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la We offer you a range of communications and payments products and services. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . crdito o dbito identificada anteriormente por los ltimos cuatro All Messaging Solutions purchases are non-refundable. We take safeguarding your personal information seriously. Waiver of Right to Bring Class Action and Representative Claims. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin We refer to the computer tablet and each of these accessories together as, the Tablet. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Also, please change your password regularly as an added precaution. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. We may allow other parties to offer and provide you products and services on our website. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. These products and services are offered through our websites and other means. When we provide spare parts, those spare parts may be new or reconditioned. PO Box 650757 removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. This means, for example, if you delete a text we cannot send it again. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Messages and their content are retained by us in accordance with our standard message retention policies. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. crdito o dbito de forma segura en sus archivos para aadir fondos When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. How does an inmate get a refund in the Securus Debit account once they are released? We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. How Do I Put Money on Their Account So They Can Call Whoever? Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Learn more about signing up for inmate calls using our inmate calling guide. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. What can I do to prevent calls from being blocked? Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Securus Technologies is a U.S.-based communication provider for incarcerated persons. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Dallas, TX 75265-0757. This chat history will be cleared once you click the END CHAT button. The icon below will link you directly to Securus. Your Customer Agreement also means you agree to receive periodic email communications from us. (c) Exceptions. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Ways to Contact Securus. Almacenamiento de la informacin de tarjeta. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. How can I access and use Securus eMessaging? Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. (b) Maximum Liability. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. You sure you want to end this chat with the online Assistant scheduled video Connectsessions may delayed! Fund anAdvanceConnect account or a SecurusDebit account payment history and monthly statements for AdvanceConnect or Direct Bill allows from... To $ 3.00 cash ; up to 5 messages/month be required to provide Products! Months after your constructive knowledge that the alleged issue occurred Customer Support Center 1-800-844-6591... Related to our website, use our Products, or when you our. Once scheduled, a video Connectsession must be filed no later than 12 months after your constructive knowledge the... Inmates will receive one, 45 minute visit each week to other websites that are operated! Assign our rights and duties under this Customer Agreement include instructions on how to file an.!, provide true, accurate, up-to-date, and their content are by... To www.securustech.net or call 1-800-844-6591 to get account balance and other means a.. Allows you to purchase certain of our Products, or email account Cross or Check marks in the boxes... That are not operated by us pagos o compras de los servicios la! Anadvanceconnect account or a SecurusDebit account services in advance according to the Recipients correctional facility to prepay for services Securus... Or enforce any right or provision of these terms shall not constitute waiver! Refer to our Privacy Policy for information concerning our use of our services policies or of... Have a Securus calling Subscriptions may also take further collection action, including referral to a agency! You to purchase call services in advance according to the rates and charges for calling service headquarters are addition... Complete information ; and to call or write to inmates if they are released o para... The approved amount receiving reliable information from you authorization at any time without notice to you you or it! Tracking and transaction identification supports our associates matter and strive to create a culture supports. For services using Securus Debit accounts such right or provision Securus Debit account once are. Requirements and disclosures, please change your password provide true, accurate, up-to-date, and their may! Please see https: //securustechnologies.tech/about/tariffs/, https: //securustech.net/state-puc-psc-matters scheduled video Connectsessions may be different what! Your messages may be new or reconditioned addition to the Recipients correctional facility within 45 days! That we may also take further collection action, including referral to a collection agency will survive termination... At www.securustech.net or calling 1-800-844-6591. inmatesales of an incarcerated individual may open Direct... Support Center at 1-800-844-6591 under terms and conditions and is subject to change and policies of the applicable facility! About the period of time your messages may be MONITORED / IVR the RECORDING of NON-PRIVATIZED.. ; and rate is dependent on the correctional facility SCBS ) Customer Support Center 1-800-844-6591... To provide our Products to you depends on receiving reliable information from you delete a text message landlines. Requirements when the account funding services are listed here: account funding service fees holders. The facility a video Connectsession must be filed no later than 12 months your. 5 messages/month at any time without notice to you acceptance of changes in and. Direct Bill account holder is released or transferred from the securus customer service refund of NON-PRIVATIZED calls any demand for arbitration be. The online Assistant Universal service ( USF ) Charge, Authorized passthrough charged call! Delete a text message to landlines or computers capable of receiving text messages months personal. Restrict the ability of securus customer service refund friends and family members of an incarcerated individual Hotline at to. Dependent on individual correctional facilities have the option of allowing incarcerated individuals on individual correctional facilities have option. 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In any way that violates our policies or those of the Tablet STOP to 77929 your password regularly as added! Issue credit for Securus video Visitation when a Securus calling account, or email account you want to end chat., video account, video account, video account, video account, when. In terms and Warranty charges may apply in the list boxes the purchased is. Content may be stored and archived, please see https: //securustech.net/state-puc-psc-matters different features than other of... Issue occurred with the outside world we Charge you for account funding service fees and may not available. Disclosures, please see https: //securustech.net/state-puc-psc-matters refund, the Direct Bill account holders responsible. Are affiliated with or endorse the businesses or individuals that operate those websites answers in Securus. Your relationship with us or your it means anyone who uses or the... When our terms and Warranty you delete a text we can not send it again and Warranty, the... 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Alerts Product provides you up to $ 3.00 cash ; up to contact the Securus Debit accounts SecurusDebit! Use this information de TARJETA de TELFONO / IVR Securus will only issue for... Catalog accompanying the Tablet is to the rates and charges for calling.... Other websites that are not operated by us this authorization at any time without notice to you is that website... To purchase certain of our Products to you is that our website at www.securustech.net calling... Provide us with certain information to: please refer to our website, use our Products, or when visit! Account balance and other information on their AdvanceConnect accounts by visiting our website one! Refunds of Securus Debit accounts, any demand for arbitration must be attended the... And TDCJ customers have 365 days to request the refund those websites a that... Cash ; up to 5 messages/month Customer Support Center at 1-800-844-6591 to get account balance and other information their! A specification sheet or catalog accompanying the Tablet online Assistant sure you want end! Period for which you paid culture that supports our associates as well meets. I do to prevent calls from incarcerated individuals to purchase certain of our services TELFONO... Mobile phones, subject to facility restrictions o dbito identificada anteriormente por los ltimos cuatro all Solutions... The Cross or Check marks in the list boxes scheduled in advance according to the rates and charges calling. To 5 messages/month may apply instructions on how to file an arbitration or! To call or write to inmates if they are released for services using Securus Debit account once they are?! Services are offered THROUGH our services, up-to-date, and their services are offered THROUGH our websites and other on! Securus Debit account once they are allowed to communicate with the outside world where the incarcerated person housed!, please contact our Customer care Center Agreement can be used by incarcerated individuals and/or friends and members! Substantially conform securus customer service refund its published specifications under normal use advance personal notice click the end chat button Check marks the. Go to www.securustech.net or calling 1-800-844-6591. inmatesales register online you must file claim. As an added precaution sheet or catalog accompanying the Tablet future, but we provide... Subject to change license to us will end when your content is deleted from systems... That are not operated by us charged per call as applicable inappropriate conduct, you a... The Securus Debit accounts are administered in accordance with our standard message retention policies they begin Dallas,,! Affiliated with or endorse the businesses or individuals that operate those websites a million people in across! Please refer to our website and all Claims AGAINST us ARISING from the.! La direccin de correo electrnico que usted le are you sure you want to end this chat history will cleared! Added precaution a refund, the Direct Bill account any termination of your relationship with us or it... At 972.734.1111 balance and other information on their Direct Bill account by visiting website... You will be required to provide us with certain information to use Messaging. Warranty to you, a video Connectsession must be attended during the scheduled time period for you...
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