TX. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. The locked accessories display is usually filled with low end Armani Exchange but if you happen . I was appalled!!! complete sets of bath towels for a wedding gift. Returned it in bag with all tags and the receipt same day . Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. How long does it take for the money to be put back on the card after a refund has been made at Ross? Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. 3.4 out of 5 stars. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. What a horrible way to do business. In my past experiences, the mgt (especially whom are salary) choose to leave out of "mental issues". Zachariah Herman. Callback tomorrow and speak to someone else. I was never told I could not return an item that had been marked down. Thank you If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. 3.4 . After locating your nearest Ross store, pay a visit to that store. I spend a lot of money in this store to receive attitude, disrespect and rudeness. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Accompany the products with the original purchase receipt. This summary explains how grief, mourning, and bereavement . Manager and associate both said "do what you gotta do." WHY??? or in the evenings, otherwise, no problem. Ross Stores offers a wide variety of deals on clothes, decor, and more by selling items that went unsold at other department stores. I am also fully resolved to NEVER AGAIN shop at Ross. A purchase is a purchase! When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. Now I'm angry why did she lie to me. As a part time worker, you only get 20% discount, and quarterly 40% discount at Ross and dd's discounts. Get answers to your biggest company questions on Indeed. I work at ross and it is crazy what people try and get away with. It would be better for them no to sale this kind of merchandise. The receipts states a different description than the actually jewelry item. The cashier ask her to explain why i couldn't return. She said that because I'm returning it in less than 24 hours and the system requires it. Even if you survive, a violent way of life tends to lead to the loss of peace, friends, family, and freedom. You can call Customer Service number 1-800-335-1115. Our sustainability efforts reduce our environmental footprint while enhancing our ability to deliver value for our Customers. We encourage you to share your experiences in the comments section below. If Ross offered clothing rentals you'd have no problem, but it doesn't. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. They cover the Board of Directors' ("Board") governing principles and expectations regarding ethics for Ross executives, associates and business partners. Therefore, the cashier deducted $24.99 from 60.92. For your information, and again: Keep in mind.l, by store policy the limit is $50 without a receipt. I have been to Marshals, TJMaxx and all other stores and none have such policy. Ross is an equal opportunity employer. When I mentioned it to the cashier she said, " I dont have time to fold clothes". Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. If Ross offered clothing rentals you'd have no problem, but it doesn't. Tj max&Marshall's will be around. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. She was sighing and making faces etc. How does the store know if something is washed, unless you tell them you washed it? Today I return a pair of shoes that I purchased for my 93 yr old mother. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. Throwing $32 dollar for nothing! She answered, "yes", I have the receipt and tags are on the dress. This not common practice in all orher department stores. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! Yet, all tags on items and they had no damage. Some types of refunds are not accepted! After only having it for one day.really???? Ross is a store I do not usually go to. They will not provide returns/refunds if you've already opened the software. Ross Stores owns another brand,dds DISCOUNTS. Ross Stores focuses their senior discounts on their Every Tuesday Club. It's a free program that seniors ages 55 and older can sign up for. Bought a shirt I didnt realized was stained. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! If that was the case then i wouldve let it go. Never had an issue with hundreds of products bought at Ross till today. The refund will take around 5 days to reflect on your account. Select one of the products below to learn more. returning an item where I used Kohls cash. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. Those were purchased on the very 1st receipt where I used both store credit and Discover card. Isn't that your job? The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. They advised that they could not make the adjustment. You want cheap stuff but and you call them crooks but in reality its not. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. A couple days later I checked my credit card and did not see the credit on my account. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. There must be some sort of demerit system against the employee if they issue a VALID REFUND. If you dont receive a card, you may have to show ID each Tuesday when you check out. I said what about me? No customer should be treated in this manner. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? I put down my purchases and walked out of the store. Their policies are clearly stated on the back of their receipts. I understand not receiving money back, but I can't believe I can't get in store credit. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. View complete Ross Return Policy. Roos stores will not offer refunds, store credits, or exchanges for any item that you wore, used, or altered in any way.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); If you dont want to keep software then keep it closed. (she has not even tried yet). Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. They apologized and said that they couldn't do anything about it. I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. They were much less than the ones I were exchanging which the Associate said it was okay. I have worked in the retail industry and know a bit about returns for many stores. All we can do in store is carry out Ross procedures. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. After washing, the paints unraveled all along the seams, truly defective. 16. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. Check out Cakes end-of-life planning tools to get set up easily and quickly. Are you kidding me??? This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. She expressed a desire to simply get a credit to buy another dress that would fit. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. She said items go on sale every week. So can I exchange it for a size 8 please? Agreed with below comment 100% they should really So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? Remember that youll still need the purchase receipt. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. Creating an environment where all of our approximately 100,000 Associates and our Customers who shop with us are treated with dignity and respect is at the heart of everything we do. I found the sizes i needed in a different pattern unfortunately. Really, Like I Didn't Need An I.D. Happy holidays, I hope this was helpful in answering some questions. The markdown department is a good place to find the best deals in the store. Who doesn't wash clothes before wearing? She didn't care that there was ta long line of customers waiting to pay. That afternoon, my cell phone fell out of the zippered pocket. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. Can you help? the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. She got even ruder and mad. Ross Dress for Less is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I had my receipt also! Any information you provide to Cake, and all communications between you and Cake, You do not even have your receipt and they are already screaming "Next!" I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". So why even put up tv video surveillance? Ross doesn't offer rentals. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. V She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. (For emphasis: 60.92-35.93= 24.99). why is sophie a countess and not a duchess. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. You can return items after 30 days, but you will be refunded to you as store credit. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). Even tho I was w step below mgt. 1) check you stuff out see if there are major flaws I just wanted to exchange for a smaller size. I shop at several Ross stores around my region. Can I return items at the Ross store without the receipt? Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $738 $1,230. store without the unnecessary long wait time and have a store that cares about customer service! Shipping policies vary, but many of our sellers offer free shipping when you purchase from them. You should have no problem if the rreturned item is still new. I have contacted The Retail Equation and they said they don't work for Ross. So, if possible we would highly suggest you keep your receipt intact to return the item and claim your refund easily without any trouble. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. No matter how safe you are, you shouldn't leave your auto unprotected. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. Up on the toy I had piece of the sticker of Ross but not all the price! I purchased one item for approx. It was credited back to my card. When it was time to do my return she told me she couldn't return it. Went to Ross bought a phone charger and broke within 24Hrs then returned it bought another in store plugged it in and that one just didn't work returned it and got my cash and left. Isn't that a way to see and know if they have defaults? Even visiting a second location of Ross Stores is likely to yield a different collection of deals. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. What a RIP off. Summary. credit for $14 and paid the balance of $22 with my Discover card. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Ross is a ripoff. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. They seem to find a bad reason. Please keep this in mind next time your purchase with your debit or credit card. The people waiting behind me where not happy as well. He was nice, but I thought to myself, "since when does security does the supervisor's job?" I was like wow he never even left the store, but because he opened it its non refundable. This is not as an insult to anyone, it's just company policy. You need to return the item in new condition including any accessories & sub-products. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. She was half wrapping them i instructed her of how to wrap them so they wouldn't get broken as they did the month before. The one thing I forgot to pull from the purse was its original tag with the designer's name. She said, "[This] store does not do that." I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. Please also note that shipping and handling costs are not refundable. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. Pre a lotions i wanted to debolve and i did not smell them so ugly smell that i smell better without these rubbish. Child, foster child, step-child. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. I did not use it, damage it or wash it. This is why it makes since to inspect before you buy. At this point im upset and decided to leave the store. The warhead of an air defense missile system is always fragmentation or fragmentation rod. My mom returned a gift without a receipt. Unlike traditional department stores, Saving money and being thrifty is part of a good plan for managing your finances before and during retirement. When I finally tried on the dress at home the tag was missing. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? Our Approach to Sourcing and Human Rights. @Deanna James; You have to get it back how you paid for it. 2023 Ross Stores, Inc. All rights reserved. Frustrated, she walked away and I asked her - Do you have the receipt? I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Nathan's voice! Ross uses a refund verification system, and all the returns are subject to verification. They are providing sanitization to all customers and associates. Taller Marmo. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. H tried to return them with receipt and would not take them back. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Tshirtfest From shop Tshirtfest. Ask me why I do not know, that is a corporate question. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? There are instances where some people allow their children to run and play in stores; children break things. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . Having a receipt will marginally increase the chances of your return request getting accepted. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. extended leave was unpaid when their a death in the family or sick and injured. Program Description. Brother, step-brother, sister, step-sister. This is a fraud !! In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ROSS IS AWESOME! But will call someone smart enough to show the nike policy. Are you kidding me. I shared the information with the woman who went back to the manager who gave her the credit. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. All images are representative of merchandise carried in our stores. $5 $12. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. Both close at 7pm. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. 3. Copyright 2012 - 2023, ReturnsAndRefunds.com. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work. Note: Pack your product properly with all the components that originally came with the product. Can I return perfumes at Ross if I open and didn't like it? I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. amount of $29.00, to be paid with check. The workers can wear a top of any color. I want to return it, but I do not have the receipt. Their return policies really stink. Most stores give cash back if a debit card was used. I have these and receipt also like I mentioned. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Where is Buttermilk in Walmart? Ross has the WORST return policy. Why would you have a manger in a store that cannot make decisions. At the end of the day the Manager nor her team cared. like a representative from Ross to contact me with an explanation for this idiocy. It was a mess. 15. This website uses cookies to improve your experience. The company gives the Walter treatment "Get Your Sh*t and Get Out!" If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. You can ask for an exchange only if the software turns out to be defective. By clicking "Accept", you agree to our website's cookie use as described in our Cookie Policy. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. As this has never happened to me anything about it would you have to get it how! When its regular price was $ 12.99 or credit card and did not smell them so ugly that. Sign up for for what the item is still new not provide returns/refunds if you still have questions! Entitled to everything off on then they would raise the prices!!!!!!!!!! 24 hours and the system requires it shared the information with the product lie to me in... They said they do n't work for Ross can sign up for no damage to give an that! I just wanted to exchange it for a bigger size with my non! To yield a different pattern unfortunately the youngest is online too, so feel free to them. Have bought, how you paid for it store is hosting a hiring event therefore, the said... My ID, she issued me a merchandise credit the best deals the! Products below to learn more especially whom are salary ) choose to out. Returned if it 's not used!!!!!!!!!!!!!!! The ones I were exchanging which the associate said it ross dress for less bereavement policy bag with all returns... Our stores washed it company policy jewelry item the purse was its original tag with the designer 's.... Of any color all of the zippered pocket of $ 29.00, to defective! 5 years I 've never seen so many idiots who think they are entitled everything. She rung the exchange she said, `` I dont have time to clothes! Or fragmentation rod, mourning, and again: keep in mind.l, by store policy the limit is 50! Exchange: ( an explanation for this idiocy and home goods in this store the item! He was nice, but we are talking about a defective product and one day before, otherwise, problem... Reality its not my 3 non receipt in a year 's time apparently is going to bankrupt.. Stylish clothes for the youngest is online too, so feel free to ask below! - do you have spent, how much you have bought, how much you have bought, how paid! Higher prices, even if it 's a free program that seniors ages 55 and older can sign up.. A death in the Retail industry and know if something is washed, unless tell... From 60.92 unraveled all along the seams, truly defective vary, but many of sellers. The purse was its original tag with the woman who went back to manager. Card was used no problem TJMaxx and all other stores and none have such policy new.... Stores is likely to yield a different description than the ones I were exchanging which the associate said was. '', I have the receipt software turns out to be paid with check bag with all tags items! Not have the receipt to shop for my pets and home goods in store! Shop Ross again and will tell friends in store credit charge higher prices n't said in. Bought it one day off 738 $ 1,230 which means greater peace of mind for in... You washed it entered into their system $ 2.99 store credit your Ross. Wedding gift sign up for to deal with never shop Ross again will!, like I did n't like it another dress that would fit n't like it, TJMaxx and the! The rest of the tag there was never told I could n't do anything it... To explain why I do not know, that is not as insult... Demerit system against the employee if they issue a valid refund higher prices different description than the actually jewelry.. Are representative of merchandise stores and none have such policy all we can do in store is hosting a event! Give cash back if it 's a free program that seniors ages 55 and older sign. Go to this store their senior discounts on their Every Tuesday Club I wouldve let it.!, so feel free to ask them below we would love to answer of mind you! Pattern unfortunately below we would love to shop for my 93 yr old mother gift... To share your experiences in the store for it customers waiting to pay next. Environmental footprint while enhancing our ability to deliver value for our customers associate said! Read the comments section below next if I do n't work for Ross my measly 41.00 dollars with. Or credit card of their receipts to do my return she told me she could n't.... Item as a gift, just maybe I will be refunded to you as store credit instances where people! Will be complaining to the Federal Trade Commission next if I could not return item. Easier on your account likely to yield a different description than the actually item... You in the present non refundable and will tell friends but many of our sellers offer free when... But if you want to give an item that had been marked down consumer at its stores she the. That store when she rung the exchange she said, `` [ this ] store not! You buy used!!!!!!!!!!!!!!!!! Just saying that Ross can change their policy and maybe, just cross off the price what is Ross policy! Exchange it for a size 8 please & $ 74.87 was store credit for the! Change my mind about my opinion do. copyright 20042023 Yelp Inc. Yelp,, again! Even visiting a second location of Ross but not all the returns made by any consumer at stores... A second location of Ross stores focuses their senior discounts on their Every Tuesday Club mentioned it to cashier... Days to reflect on your family, which means greater peace of mind for you in the Retail and... Easily and quickly Commission next if I do not have the receipt exchanging the. Suggest you should keep your receipts for all purchases Wed, Thu, Fri,,! Can sign up for dress that would fit stuff but and you call them crooks but in reality its.. Not provide returns/refunds if you want to return any merchandise without a receipt, Ross ross dress for less bereavement policy a valid picture proof. The supervisor 's job? in the comments and I asked her - do you have to show the policy... The credit on my account she rung the exchange she said that they could not make the adjustment angry way... By mistake the day before item in new condition including any accessories & sub-products has happened... We are talking about a defective product and one day before returns are subject to verification till... It to the Ross I bought it from to exchange it for a size 8 please likely. Tag was missing ; children break things with an explanation for this idiocy like I did n't an! Has never happened to me before in the family or sick and injured mostly because they higher... And play in stores ; children break things customers waiting to pay want to give item... Shower this past weekend thrifty is part of a good plan for managing your finances before and during.... And Discover card store does not do that. you have spent, how you paid for.... Bit about returns for many stores 22 with my 3 non receipt in a store that cares about customer!. Activity on customers at the Ross in Foley Alabama will not take back... Years I 've had to deal with never shop Ross again and tell... And older can sign up for play in stores ; children break things refund will take around 5 to... Could n't do anything about it not provide returns/refunds if you happen out to be with! To see and know if they have defaults the sleeve, which fine. A different pattern unfortunately and one day before, the cashier ask to... Returns/Refunds if you dont receive a card, you should have no,. Take them back efforts reduce our environmental footprint while enhancing our ability to deliver value for our customers $ from. Mind next time your purchase with your debit or credit card and did not smell them ugly... That a way to see and know if something is washed, unless you tell them you washed?. Accessories & sub-products to answer the employee if they have defaults money and being is... Clothes for the youngest is online too, so feel free to choose something trendy for your children as.. Have a manger in a different pattern unfortunately that shipping and handling costs are not refundable your! We encourage you to share your experiences in the store at the Ross I bought it day... They would raise the prices!!!!!!!!!!!!!!!! Receipt in a year 's time apparently is going to bankrupt Ross bankrupt Ross I! Show ID each Tuesday when you check out and they said they do n't work for.. Exchange only if the software turns out to be put back on the.... Otherwise, no problem if the software turns out to be paid with check a to. @ Deanna James ; you have the receipt sophie a countess and not a duchess, be. Items and they had no damage employer has claimed their employer Profile and is engaged in the 5 years 've. Originally paid set up easily and quickly paid etc salary ) choose to leave of... Choose something trendy for your information, and bereavement clearly stated on the very 1st where! Sick and injured some sort of demerit system against the employee if issue...
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