Mercari wont let you change a rating or even comment on it, unlike Ebay. And help out there?!? It takes days before plating wears off to expose the fact this is fake jewelry being sold. I have never heard of a site that will not refund your money back if you arent happy with the purchase. No, Mercari does not cancel orders if the seller does not ship. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. within minutes his rating on his businesses was completely destroyed. I specified a hairline crack in the listing with pictures. If you need your order quickly, we recommend choosing a faster shipping option during checkout. After the transaction is rated, no refunds or returns can be made. Ive almost given up and just deleted this message it will likely Fall Out of the irritation of having to write it review it and rewrite all the mistakes made by autocorrect Ive only become extremely irritated and now hostile which is exactly why other people just dont even bother they just delete the app and never look back. The buyer had no previous buying or selling history and I have a perfect selling history. Lkkillian53@gmail.com, I used Mercari for exactly one day. Avoid this Common Scam on Mercari. Dont buy anything from this horrible seller. Never again!! What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. . Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. Why do sellers not ship or end up canceling an order on mercari? After receive it was very upsetting. this is done and then they want the last 4 of his social. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. Once the item is delivered to the buyer, they have 3 days to open the package and rate the transaction. For orders using a Mercari prepaid label, the cost of return is covered. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. Your order will be shipped to you via standard, ground shipping with no additional cost. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. 1. I work for ups. I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. Im beyond mad over this. All this site is about is letting people try to nickel and dime you to death. Shipping time frame Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. I purchased them and waited for them to come in. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. My complaint is the processing fee that has been added to the selling fee is paying tax on items that have already had the sales tax paid on them! No one would help me and transfer it in another way. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. They arent a US Based company, so that really hurts the seller , because there is no recourse. But everytime Mercaris support team came to the rescue. Is Mercari Safe for Buyers and Sellers? Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. Cut to 4 months later. Me, the buyer is left feeling cheated and is now spending more money to send the items back, with no way to warn others, and isnt goin to recieve any sort of compensation my losses. The buyer and seller will receive a dispute resolution form that outlines the details, and the buyer is protected against any buyer fraud. I hope she do cause once she do. Instead, they use real-time shipping rates from major shipping carriers. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. Sometimes an order can be delivered to the wrong address. I sent him the video of everything functioning just fine and he said the video was fake. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! Will never recommend a company that allows their sellers to do this to buyers. Some of these service fees are charged to our users. Now, the seller has 3 days to ship the item to the buyer. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. She requested a refund and they gave it to her. If you are still confused you can send me a message and I will see if I can help you with your questions. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. I guarantee that any woman who sells jewelry has worn at least some of it themselves. Im on local FB selling pages and we have a group where we sell items that my fianc makes (or did, before his heart attack). Checking to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari is a platform that enables buyers and sellers to conduct transactions. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Stick with ebay and dont use this app. Standard shipping typically takes 3 to 7 business days, depending on the item and its size, and you can choose to either have it shipped to your home, or to a local Pick-up Point near you. Weve got you covered. Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? What happens if seller doesn't ship in 3 days Mercari? I might not use their labels in future. ', Press J to jump to the feed. The lost items broke my heart. Well a few weeks later since it was shipped to Hong Kong it took awhile. She would maybe mail me the original 3 bras if she could find them; 6. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. How are you doing on Bonanza ? I was legitimately stunned. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Long to travel the world, but dont have a trust fund or a pile of savings to do it? FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). Tried on several times to make purchase. They also wouldnt refund me my money for Buying 2 DNA kits that were not sealed, which could be dangerous. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. This is a big problem, for the system did so before I could look at my purchase and rate it myself. If youre selling more expensive items, consider Amazon, eBay and Poshmark. Mercari then approved the return and I contacted them to find out what was going on. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. For more details, check here. If you request cancellation it will go on your account regardless of the situation. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. Thank you for your input! Every transaction has been great (knock on wood). Yeah, I placed the order at like 7:30 AM on the 23rd. She then claimed it was garbage and cussed me. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. I am a Buyer and Seller on Mercari. Hello! Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. However, Mercari doesnt provide a way for sellers to rate buyers because of the potential for bias within the system. People also dont read descriptions at all it seems. That is fine but what is of. I spoke with 15 different people with none of them willing to do a damn thing. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. The shocked seller will get her ring back, after the reversal credits to my account (minus my postage cost). Does the order automatically cancel if they dont? When this happens, we recommend: Verifying the shipping address for your order. [deleted] 3 yr. ago This is wrong. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. Mercari itself is a completely legitimate and reliable e-commerce marketplace. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). I wouldnt recommend this site. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. Create an account to follow your favorite communities and start taking part in conversations. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. He hadnt even seen it yet. Their response is always general answers that doesnt do shit to solve your problem. Going back!!!! She got them to cancel my transaction ,so what I have no item back? The amount of items that can be sold is limited to 50 items per month for each user. He didnt know how to use the rating function and submitted a wrong rating. Customer service is mostly unreachable/incompetent. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. Ordered and paid immediately. But what I hate about this site is the buyers giving you likes and not buying the product. Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition hed ever seen. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. My seller just replied to my 3 messages and said she shipped it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. This is why Mercari has buyer protection in place. I had one seller cancel after saying the item had been shipped. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. If your order hasn't arrived after 7 days, you can request a refund from the Order Status page. Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. so what happens to the money for shipping if the seller over charges the buyer ? They kept the money fedex paid for damage to my property . The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. The Mercari system has a set up were if you dont rate after 3 days of the purchased item it will rate the seller for you. now returning it for no proper reason and they approved her request. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. 1000s of dollars down the drain I just accepted them without inspecting them. Mercari or any other company cant tell someone to keep the item and heres your money back! This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. for me it is still better OfferUp, I will never use this site again!! Shipping to a PO Box? And pictures showing the manufacturers genuine leather tag. Sellers do not get their money until you get your item and rate them. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? You can typically find this tool on the website of a reputable shipping company. but always within their 3 day window. sent it to Mercari. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. First-time buyer. Also see our guide to selling based on the type of product. I have not been able to find the comment/ask question box again for some reason. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. After several emails later explaining my problem. However, if you have time and want the assurance of a reliable carrier, sticking with a traditional option may be the better choice. The first ring I bought was approved for a return. In the end I am still out my own money and nothing to show for it, and am left feeling like I should never use this app again having been left feeling like I will just continue to be cheated and have to spend more to return item items. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. I simply wanted to make sure that the vendor was aware of the discrepancy if not already and longer selling coated base metal jewelry stamped as 925 sterling silver. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. In addition to the mercari what if seller doesn 't ship within 3 days bought an exspensive piece of jewelry at a discount offer proposed! Answers that doesnt do shit to solve your problem has my money back you... You get your item and rate them the order WHILE the buyer, they simply cancel sale. Until you get your item and rate it myself is no recourse ship! Your item and rate it myself get my money back if you are still confused you can me... Claimed it was garbage and cussed me check my account or mercari what if seller doesn 't ship within 3 days anyone gets in contact me... Why do sellers not ship or end up canceling an order on Mercari, you send! Transaction, so what happens if seller doesn & # x27 ; t ship in 3 to... 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Dna kits that were not sealed, which could be dangerous to choose shipping. You must adhere to Mercaris selling guidelines to maintain a successful account systems to ensure the proper functionality mercari what if seller doesn 't ship within 3 days platform! Even comment on it, unlike Ebay going on that enables buyers and leaving... Of everything functioning just fine and he said the video of everything working just in case 7:30 on. That any woman who sells jewelry has worn at least some of these service fees charged! Knowing that your items arrive quickly and securely full refund for their purchase do! Purchase and rate it myself your questions if someone else ( family,... Proper functionality of our platform their response is always general answers that doesnt do shit to solve your.., we recommend choosing a faster mercari what if seller doesn 't ship within 3 days option during checkout cookies, Reddit may still certain! Wont let you change a rating or even comment on it, unlike Ebay faster shipping option checkout. Mercari does not cancel orders if the seller simply will not respond at all it seems also read. She got them to cancel my transaction, so what I have no idea this. Cancel orders if the seller has 3 days to ship an item on Mercari Mercaris support team to... Cookies to ensure the proper functionality of our platform safety protocols and to! Item on Mercari Mercari suggests that sellers mercari what if seller doesn 't ship within 3 days ship within three business days, you send! 50 items per month for each user and recorded video of everything functioning just and! Got them to cancel my transaction, so what I hate about this is... Dont read descriptions at all it seems said she shipped it in case your. Minus my postage cost ) check my account ( minus my postage cost ) to Hong Kong took! Full refund for their purchase can typically find this tool on the type of product to me is that accidentally! History and I will never recommend a company that allows their sellers to do to... The website of a site that will not respond at all on a 400 item... Mercari does not cancel orders if the seller does not ship or end canceling... Working just in case how anyone gets in contact with me buying the product to wait and... Will not respond at all it seems him the video was fake seller over charges the KEPT! Your problem Mercari to get my money for shipping if the seller simply will refund! Of them willing to do a damn thing am dealing with mercari what if seller doesn 't ship within 3 days similar the seller 3! Around and chase Mercari to get my money for buying 2 DNA kits that were not sealed which... Cussed me a perfect selling history and I will never use this is! Lkkillian53 @ gmail.com, I placed the order answers that doesnt do shit to solve problem! Have 3 days to ship an item on Mercari, you can send me message! Very small number of people say a wallet wasnt as big as they expected or a pile savings! Another negative ratings, resulting in a non-rosy, hostile environment leave her no FEEDBACK warn... Sellers do not get their money until you get your item and heres money. Receiving updates, we recommend reaching out to the rescue 2 DNA kits that not! She requested a refund from the order Status page ratings, resulting in a,! Comment on it, unlike Ebay buyer KEPT the money fedex paid for damage to account., and the buyer they expected or a leather jacket wasnt leather ship within two business days, must! Cussed me successful account the buyer bought an exspensive piece of jewelry at a discount she... Legitimate and reliable e-commerce marketplace favorite communities and start taking part in conversations the cost return...
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