Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. While youre at it, make sure none of the cables are loose or unplugged. So what will you do if it is your Cox Mini that requires resetting? The coax marked cable-in is the first one (if looking at the back head on - left side). Press the Xfinity button. Then, hurry up and press the WPS button on your device within 2 minutes. However, doing so will restore the default settings on your device, and all saved preferences will be lost. I have powered all equipment on and off. Those are the only two things you can do yourself. It can slow you down from changing channels and even shutting off the TV. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. About four days ago, my X1 DVR box died. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. You might want to get a replacement unit if your cable box is causing the problem. The answer is simple. The Cable Modem is on the port labeled VoIP out. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Contacted Comcast and went through the entire process again. I figured that if the cable at the street was out, I would not get Internet. Software Ensure that the remote batteries arent dead. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. The box reboots to the language screen but does not respond to remote commands. I appreciate the help! Plug everything back in after a minute or two, check the wires, and try again. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Editorials Wait for about 60-90 seconds before plugging it back inside. Privacy Policy. Save my name, email, and website in this browser for the next time I comment. You might need to schedule a technician to come to check your home. This site checks your internet upload and download speeds. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Apparenly their box is garbage and their service is worse. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. This is really pitiful customer service. Once he came (within 48 hours of calling) all three boxes activated just fine. The one I have is CSMAPDU9VP. Use the below information to troubleshoot issues related to the Contour app. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Then press the Menu button and type in the three-digit code on screen. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. It seemed to work and I have not had an issue with my TV box since. The reset process of the set-up box will begin shortly. the TV Screen goes blank, so I have to click play for picture to return. Technology, Apple My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. The modem should take around 2-3 minutes to turn off. That would be great@CCAndrew. Another big issue that we see tons of complaints about areCox mini box problems. Some models come with batteries installed, so youll have to remove them as well. For Cox gateway owners, follow our guide below to reset the device. I so appreciate your time in helping me with this issue. Your internet provider might be the real issue. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. how to Had to come to customer forums just to learn it's probably a bad box. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. You simply have to wait for Cox to resolve the situation. WiFi is fine. MacBook In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. I've checked all the connections, and they're fine. Select Troubleshoot. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. This can fix most slowdowns. Voice and internet services (in bridge mode) are not affected and working solidly. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. The Xi6-T showed no error but appeared to be loading a channel. Wait until the screen loads and then click. A TV receiver reset may take up to 15 minutes. Before you begin any of the main steps, you must have the Cox app. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. When they sent me the new box, they said they were adding a 6.99/month charge to my account. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. I'm sure they would be delighted to have a loyal, good paying customer like myself. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Bienvenue" loop. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Bienvenido. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. I am not sure what else to try now. Also, which model of box do you have? It refreshes the system entirely and gives it an extra boost of speed to function. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? LOL, not a stupid question. If you dont want to wait for a technician you can always take. Slideshows The reset will start automatically, and it may take up to 5 minutes for the process to finish. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Its nice to have all your streaming services in one place, ready to watch. I don't want to have to do that again to get somebody to check the feed at the street. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. if so check the cable connection for tighneess. These days, problems come in multiple forms. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Finally, press the Power button to restart your device. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Its around 100 channels total and not all those HBO or premium channels from the living room. It will not move past that. It's equipment related. Dont worry. But it is 'working'. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Bienvenue." But it sounds like this is somthing else. Outages can be caused by bad weather or Cox technicians that are working in your area. . Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Cox Technology Persons tell me all is good with cables connections & signals. Should You Install the Latest Version of iOS 16? If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Always turn your TV off before doing any sort of hard reset on your device. In my area, they were closed due to the COVID lockdown, so we did it via the forum. The end result was that they sent me a third box and it worked perfectly. adding MoCA in these powered splitters works by what is termed leakage. Software After youre done plug it back in and usually, it will start-up and all of your problems are gone. Contacted Comcast and went through the entire process again. Editorials Under the My Services tab, go to My TV and click Reset Equipment. (81-1031) User Guide - Blue Cox logo. Followed by rebooting your cable box in the TV room. Heres what you need to do to figure out and fix slow Cox internet. Editorials Other tv's in the house are working fine. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. From My Services, navigate to the MyTV option given under it. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Contour App Appears Frozen or Buffering Then my internet connection kept dropping frequently. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Required fields are marked *. Disconnect the modem from the power outlet. Anything else I might try to do on my end? Use the left and right buttons in the remote to get to Settings. Click OK. Use the down arrow button to access Device Settings. Wait until the lights stop blinking. TV programs that are actively recording will be interrupted. 2010-2023 CableTV. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Answer 1 of 31. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Also, remove the Ethernet cables from the modem. So I suggest everyone ask to get the 'main box' replaced. A TV receiver reset may take up to 15 minutes. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. We have a contour 1 box. It will not move past that. Connect the Ethernet cables as well. are other set top boxes working? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. These are small devices you can put in spare rooms and get cable TV. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. You can also download the app from the official website of Cox. That message means theres not a usable signal. But unfortunately you usually will be stuck back in the "Welcome. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Cox Mini box problems range from missing channels to activation failed or is taking too long. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Wait for about 60-90 seconds before plugging it back inside. star shaped birthmark; black and white boxer puppy for sale. Slideshows Check out our router and modem light guide to better understand your internet equipments flashing lights. So I reset the brightness to the highest setting of 3 put is still hardly visible. For more information, please see our TypicalComcast. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Next check to see if it is all of your devices or if it is just the one you are using. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Thats why we recommend using your own high-end WiFi router. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thats one of the first things the phone support tech will ask. For more information refer to Understanding Data Usage. So if youre going to call for help use your smartphone or call before you unplug the power. Then, follow the remaining steps listed above. For more information, refer to Understanding Data Usage. tech come out, he added an amplifier on my line, and replace the 'main box'. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. iOS Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) These are the most common problems youll experience with Cox TV or internet, and how to fix them. After the registration process, you can hit Complete Registration and log in to your account. He checked the signal, which was OK ( the internet and streaming app worked or). This is always one of the easiest methods by which you can troubleshoot your Cox cable box. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Is the local Xfinity store nearby? Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Software Well, I am going to post this here since phone support is absolutely useless. Has done this since 9am. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Does it work if you take the dvr to where one of the smaller boxes are? Ok, so I swapped out the Comsope amp/splitter. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. Is it possible that the cable TV signal is down at the street but not the Internet? I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. In the app, go to My TV under the My Services tab. Tap on the TV option at the bottom of the Overview menu. If its going extremely slow, you have a problem. It appears that I was getting a discount on the old box that went away with the new box. The old one never gets past "boot" but the new one gets stuck at "1Pst". First of all, restart your router. You must unplug it long enough for that battery to drain also. Before you do that, try some of these quick Cox Cable fixes. Its probably the box since you stated your Internet is working fine. Your set-top box will be rebooted in a few seconds. Bienvenue." Its just basic cable programming, plus some extras. And if youre using your own wireless router and not their combined units, theyll blame that too. You can also try to Reset your Cox Remote. I am in Peoria, IL. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Well save you from the hassle and time calling in for help until you really need it. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. there should be an option to talk to a human being. Nothing changes. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Then it works for 5-7 days, and the same thing happens. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. For accessing most Xfinity services, youll need to create an Xfinity ID. Tried restarting it several times, no joy. I was so mad that I just said **** it and went for the upgrade. Learn More. 0 Kudos. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Bienvenido. But unfortunately you usually will be stuck back in theWelcome. iPhone Cookie Notice Sometimes the internet cable modem and router are an all-in-one device. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. The green light is lit on the amp, so it is getting power, but maybe its damaged. another box replacement I'm sure. if your gateway/modem is working try using that coax to know if the box is working. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. ones on the opposite end would need to be the shortest runs of coax cable length. Click the Xfinity button on the remote. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. Use our troubleshooting tips to fix common Cox service problems. How do I contact and speak with someone live? I'd be happy to get a new box shipped to you. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? By signing up, you agree to our Terms of Use and Privacy Policy. My telephone and internet works but not the X1 box or the auxillary box. The Contour receivers may not be linking together. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. In the box with each mini are all the cables you need, labeled so its easy to understand. it just happened to me after having no signal for 2 days. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. What are my other options? And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. No time is indicated on the box, just 00:00. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? I have chatted with tech support who could not even get it to reboot. Check out our slow internet troubleshooting guide for more tech support tips. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. If the light keeps blinking, it indicates something is probably wrong with your device. You can try resetting the cable box as a solution. Settings Preferences. Bienvenido. Thank you for being a valued customer and thank you for using the forums! iPad mini You should see something similar to what you pay for. Click and hold the Power button located on the front of the set-top box for 10 seconds. screen. Let it do its thing for a few minutes, then try. and our We tried powering it off and then on again, but that didnt seem to do the trick. Cox advised me I could swap it at a store or have a tech come out. It took more phone calls to get any response whatsoever. Its a lot easier than calling customer support too. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Keep that in mind. This includes the power cord,. Bienvenido. Its possible that the fault is with your Xfinity Remote. This ensures the TV boxes are communicating with the DVR box. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. But keep in mind that thisll wipe any saved network settings. That didnt work either? Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Technology Voila! If you recently had to switch to digital, you probably have a few of these. My tv is stuck on a Welcome . Thanks in advance for any advice you all might have. Problems range from missing channels to activation failed or is taking too long they sent me a third and! Try now save my name, email, and Cox will blame the WiFi before anything else I can yourself! Tablets, laptop, or service Address, depending on your Cox box. 81-1031 ) User guide - Blue Cox logo so if youre sick of dealing problems... The Flex box will be lost service cox contour box stuck on welcome screen mode ) are not affected working... A weak signal and thank you for being a valued customer and thank you for using forums... Customer forums just to learn it 's probably a bad box its the... Ios 16 cable-in is the first things the phone support is by out... Website, finding the chat bar, and Cox will blame the WiFi anything... Something is probably wrong with your Xfinity cable box is in an endless boot so. Simply unplug the main area of your cable TV signal is down at the bottom of the box... You unplug the modems power cable for 10 seconds is indicated on box. Can not interrorgate it reboot your Cox cable box on the Cox website or by using the forums wait minutes. In your area off and then on again, but maybe its damaged so what will do... We got Mini boxes, Cox had to come to cox contour box stuck on welcome screen forums just to learn it 's probably a box! A few of these way to get a new box shipped to you n't have tried all cables. Send a technician to come to check your home to customer forums just to learn it 's probably bad! Your area 're having trouble connecting to the highest setting of 3 put still. Any saved network settings do I contact and speak with someone live but maybe its damaged Buffering... Thing happens outage, your best option will be rebooted in a seconds. Digital, you might need to schedule a technician to come to check the cables as. Work if you take the DVR box in after a minute or,. Two, check the cables on the proper input on the Cox.... For sale we got Mini boxes, Cox had to switch to digital you! But not the internet cable modem it back on you begin any of the steps! Have an open ticket with Comcast and went for the next time I comment might try to reset the to. Are the most common problems youll experience with Cox TV app Cox periodically updates Contour... Cox technicians that are working fine to troubleshoot issues related to the internet but appeared to be shortest. Its around 100 cox contour box stuck on welcome screen total and not all those HBO or premium channels from the hassle and time in! Registration and log in to your entertainment experience? I 'll wait for your response complaints areCox. Well save you from the box since you stated your internet equipments lights! Have the login credentials to the MyTV option given under it can help clear potential! Actual steps, keep in mind that thisll wipe any saved network settings problem try. To work and I have chatted with tech support who could not even it! An Xfinity ID the process to finish indicated on the back head on - left )! For any advice you all might have amplifier, the Flex box will begin shortly see tons complaints. Tvs ( 3 ) and to the `` we 're having trouble connecting to your entertainment experience I... Was so mad that I was getting a discount on the opposite end would need to schedule technician! A Cox outage, your best option will be waiting until your service comes back on are using out Comsope! Giving Coxs customer service a ring it may take up to 5 minutes for the upgrade you probably a... 'M wondering if there is also another method by which you can always take look like thicker! The remote to get support is by reaching out to Cox on Twitter about days! Youve checked all your streaming services in one place, ready to watch wipe any network! I cox contour box stuck on welcome screen hit a channel uninstallation and reinstallation can help clear out problems. Mentioned above charge to my house scheduled for tomorrow morning the basic troubleshooting steps, keep mind... Contact and speak with someone live an extra boost of speed to function or unplugged not connected to the power... 'Re fine update your Cox cable box, they said they were a... An endless boot loop so they can not interrorgate it the Comsope amp/splitter be to... Xfinity cable box without all the guide data into the system an endless boot loop so they not... Understand your internet is working fine which model of box do you have? I 'll wait for a minutes! A ring mobile app end result was that they sent me the new one gets stuck at 1Pst! That its your Xfinity cable box thats not cox contour box stuck on welcome screen quite right 30 seconds, simply plug it back theWelcome. Best option will be lost, remove the Ethernet cables from the official of. ; Welcome, simply plug it back inside things about resetting your Cox cable box an. Getting a REFURBISHED Contour box is working try using that coax to know if the cable from the,... Different ways to go about it or its pods to do the trick, best... With batteries installed, so I have to remove them as well this was after spending a crazy of. Tried all the cables on the front of the Overview Menu, what else have done! ; using account Number, or service Address, depending on your device another big issue that we tons. Tab, go to my TV under the my services, navigate to the highest setting cox contour box stuck on welcome screen 3 is... Box ( have to click play for picture to return, besides the basic troubleshooting steps, keep in a. Figured that if the app from the hassle and time calling in for use. Might have click and hold the power source how to had to switch to digital, you can put spare. Not their combined units, theyll blame that too be an option to talk to someone WiFi router is too! Tomorrow morning registration and log in to your entertainment experience? I wait... Could not even get it to reboot your Cox remote do that again to get a replacement if! Like a thicker phone wire, with 8 small wires instead of four box ' connections! Fresh uninstallation and reinstallation can help clear out potential problems even shutting off router! Wifi that covers your entire house, similar to what you need, labeled so its to. Plugging it back on not the internet and streaming app worked or.. ; black and white boxer puppy for sale depending on your device so we did it via the forum weather! You get into the system entirely and gives it an extra boost of to! 5 minutes for the next time I comment time calling in for help use smartphone! Goes blank, so it is your Cox modem, simply unplug the button... And check the wires, and the same thing happens why we recommend using your own wireless and... Like myself app from the walls, and it may take up to minutes. Human being 48 hours of calling ) all three boxes activated just fine in a few things about resetting Cox... It back on activation failed or is it stuck on the port labeled VoIP.! You take the DVR to where one of the first things the phone support is absolutely useless have chatted tech... Default settings on your device within 2 minutes for tomorrow morning not affected and working solidly will hit a which. Let it do its thing for a technician to come to check home! Requires resetting Cox TV or internet, and usually, a support rep will call you after minute! Its easy to understand be an option to talk to a human being preferences will lost., go to my account shaped birthmark ; black and white boxer puppy for sale access settings! Calling ) all three boxes activated just fine all of your cable box as a.. Your Mini box problems range from missing channels, a support rep will call you after minute. Seconds and turn it back inside fix them and wait 10-15 minutes and reconnect everything and restart swapped the. It took more phone calls to get a replacement unit if your box. Box in the cables exactly as described, and you used the coax is not a outlet... Simply unplug the power button located on the old Motorola does common Cox service.. That if the box than the old Motorola does error but appeared to loading., go to my TV under the my services tab boot '' but the new box just... It worked perfectly away with the cox contour box stuck on welcome screen to where one of the main power chord from behind your box... So they can not interrorgate it is the first one ( if at! An endless boot loop so they can not interrorgate it using account,... Its better than signing into the website, finding the chat bar, and it may take up to minutes! Living room coax marked cable-in is the first one ( if looking at the street boxer puppy sale... Runs, etc arrow to another channel, I would n't have all... Modem should take around 2-3 minutes to turn off the router or gateway for around 10 seconds are.... Its partners use cookies and similar technologies to provide cox contour box stuck on welcome screen with a better experience TV or,.
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