LUCY IN THE SKY IS OUR GO TO! Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. I wish they were more transparent with the type of quality on their website. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. It is the size of a T-shirt. You may store, print and display the content supplied solely for your own personal use. For my troubles, I've been offered a $25 store credit. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . RELATED: 12 Stores Like Lucy In The Sky to Shop Now. -Kate. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) -Kate. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Why just give your money to a site without the opportunity to try and return an item? If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Please read the product description of each item carefully before purchasing. Hi Janie, If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Please email us at resolution@lucyinthesky.email so we can look into your refund. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? :) Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. Store credit only. Don't waste your time or money, just go somewhere else! Very cute dresses, but why not make them at least an inch or two longer?! They just keep everyone's money, don't send anything. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. BUT, you can't get a refund if you return something, only store credit. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Thanks for your feedback. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. If I do not get a refund, I will be disputing the charge on my credit card! We're so sorry to hear that you have not received your refund yet. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. When the dresses came they were very cheaply made for the price they cost. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We're sorry to hear about your issues with our return policy. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. After I returned both dresses, they refuse to refund my money for the 2nd dress. Its pathetic that they do that to customers. Hi Kylie! A store credit is automatically applied to an account attached to the email used for an order. This site promises to ship an item by a certain date. Our small is generally the equivalent of a US Size 2. Please email us at resolution@lucyinthesky.email so we can assist you sooner. - Kate, Hi Gosset! And as she walks, it rides up, lol! This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I reached our to the company and got a fast response from them. United States. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. I ordered my daughter's homecoming dress on 9/20. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Ordered 4 dresses in August 2022 for several events (totaling over $300). A cookie is a small file which asks permission to be placed on your computer's hard drive. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Alternatively, you can attempt to place the order with a different card or try again later. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? We'd love to make sure we make this right and find a resolution. HORRIBLE company. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. Tip for consumers:Absolutely no refunds unless it arrived damaged. We also ensure all reviews are published without moderation. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. How can we help? 2023 Trustpilot, Inc. All rights reserved. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Hi Kara, Will not refund my money and will only offer a store credit. I HAVE MY TRACKING NUMBER. I've made several purchases on different occasions from this store and nearly all of which came with problems. Products used:None, I never received them. The customer service is out of this world. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Hi Sonam, Thanks for your feedback. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Copyright 2023 Lucy in the Sky inc. All rights reserved. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Sorry to hear that you had trouble reaching out to us. Im very disappointed. The reps copy and paste generic statements to your emails and don't actually solve any issues. Ordered my daughter a winter formal dress. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. would it arrive by october 26th? If you placed an order without an account, you can use the same email to create an account to access your return label. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. New screen for viewing other uploaded customers videos . For further information, please visithttps://help.afterpay.com/hc/en-au/. The customer service is out of this world. I ordered the Kayden Dress in black. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Hi Carol, Thanks for your feedback. Also no updates on arrival or even if I will ever get it. Daughter bought a dress for homecoming from this site. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. this was for a very special event and now i have no outfit and no resolution to this. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) The company says its size small is equivalent to a US size 2. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. -Kate. Please email us at resolution@lucyinthesky.email if anything else. Yes! Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. How would you even know if something would fit or if you'd like the quality? Let us know if anything else and you can email us at resolution@lucyinthesky.email! One of the major complaints about Lucy In the Sky is the customer service. All orders are subject to availability and confirmation of the order price. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. When Dannica isnt writing about fashion and beauty, shes writing poetry. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Email: shop@lucyinthesky.email - replies within 24 business hours. Products used:Still waiting for it to arrive (for 6 weeks)! I never got any notification from them that my dresses would be late or anything. Oh no! 14 following. 501K followers. Not worth the hassle and loss of money. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. It is a no for me. I am so disappointed and will NEVER ORDER AGAIN! For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. These linked sites have separate and independent privacy policies. I HAVE NOT RECEIVED MY ORDER. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you need specific product measurements or have further questions, please email us at. Terrible return policy. Hi Kaylyn! Images copyright 2023 Lucy in the sky inc. All rights reserved. You may return any style for store credit within 14 days from the delivery date of the style. Verification can help ensure real people write reviews about real companies. It said delivery between 9/30 and 10/12. -Kate. www.lucyinthesky.com retains the right to refuse any request made by you. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) -Kate. I have never been able to complete a return that quickly. Shapermint vs. Spanx Which Shapewear Brand is Best? One of the major complaints about Lucy In the Sky is the customer service. Tip for consumers:Pay attention to shipping times. Article created 4 years ago. We're so sorry to hear that the length was an issue. As soon as you place the order, it is processing on our end. How useful is that if the items never come? Were almost out of time and do not have a back up plan. This will be automatically applied to your account attached to the email address used for the order. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). It goes against our guidelines to offer incentives for reviews. They are constantly moving as not to get found. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? You can contact Lucy in the Sky at shop@lucyinthesky.email. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Thanks for your feedback. DO YOU SHIP INTERNATIONALLY? We're so sorry to hear about the order. Don't waste your time here! Please email us at resolution@lucyinthesky.email so we can assist you sooner. Incredibly scammy and misleading. This is the only time I ever have ordered something online when the seller would only give store credit. Have e-mailed twice in the last week with no response! The dress is also incredibly thin and doesn't have much structure. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We are not doing wholesale at this time. - Kate. Really horrible place. Depending at which stage your order is at, we may be able to adjust it accordingly. there is a dress i like but it is all out of stock. Please read the email in full, there may be pertinent details which may have been missed. Complaint Type: Problems with Product/Service. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Delivery date was Feb 17-24th. This is a generic card error - this means that your bank is rejecting the transaction at this time. 12/29/2022. The dress did not fit correctly and they will only give you credit no refund. Poor Customer Service! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Number of comments: 0 Shipping I need to change my address or order, how do I do this? In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! We do not provide information to these agencies or companies for marketing or commercial purposes. She helped me get everything sorted out with my order. Please email us at resolution@lucyinthesky.email so we can look into this for you. -Kate. For example, in the user namespace all titles begin with the prefix User:. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. I wear a size 12, and the size 12 they shipped me barely fit over one leg. WHAT INFORMATION DO WE SHARE WITH OTHERS? DO NOT BUY FROM THEM. -Kate, I love Lucy in the sky ! Any orders cancelled within 14 days of being placed can be cancelled for store credit. Contact us We're here to help and answer any inquiries/questions you might have. All prices advertised are subject to such changes. my party is april 10. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Thanks for your feedback. No further information is required on your end, the return label has all your information. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Thanks for your feedback. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Lucy in the sky is our GO TO for all things special occasion. We would suggest to double check your card details. I have been waiting for almost three weeks and still haven't got my money back. We have no idea when the dress will arrive or if it will arrive on time. 90015 Lucy in the Sky ranks 92nd among Women's Clothing sites. contact customer service, generate return labels. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Thanks for your feedback and review! 1200 Wall Street, Floor 2 I am doubtful now the dress will come in time (or ever) for my event. Thanks for your feedback. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Dannica Ramirez is a content writer for ClothedUp. Ordered from this company thinking the dresses were cute. CASANDRA M. was extremely helpful in seconds. We will send her your regards! Unfortunately, we are not selling our styles to other retailers at this time. Thanks for your feedback. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. , over 6 weeks. Any currency conversion are for reference purposes only. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. - Kate, Hi Jessica! BBB Business Profiles may not be reproduced for sales or promotional purposes. Hi Hailey, Thanks for your feedback. You gotta keep returning and getting a dress that would finally fit - if at all! We're sorry to hear about your disappointment with our return policy. The online chat help was very helpful! - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Followed up shortly after the purchase to make sure everything was ok. i am from spain. Lists Featuring This Company. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. We're so glad that you liked the quality of the dresses! Hi KM, When it comes to the quality of items, its pretty inconsistent. We ordered a dress on 9/6. Your card will be debited immediately upon authorization being received. Hi Brooke, Thanks for your feedback. Please contact us via Live Chat for 24 hour customer care. We do not save your payment method details on our website. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We have Live Chat and Email available for any questions or concerns. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. What's New. This isn't a real company. You can view your order history by going to the My Account page and by clicking on History. I have twice ordered from this website (years apart) and both times my items were not sent out. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. It fits exactly to measurements specified in the skirt section for sure! I feel tricked and pissed off. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Please use the following size guide to help determine your size of clothing. They do not have number to call. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). -Kate. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Contact Uploading & Non . International delivery is 5-10 business days. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Companies can ask for reviews via automatic invitations. Hi Kim, To be honest I completely forgot about this order because it never arrived. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. DO YOU SHIP INTERNATIONALLY? If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. If you are in between sizes, we would generally suggest to order a size up. We're so glad that Daniella was able to assist you. Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Only returning an item that was too much cleavage exposure for a girl without cleavage. Customer FAQs - LUCY IN THE SKY Help Centre. Not a problem. Worst experience. Caveat emptor. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. i ordered 2 dresses october 2 and need them for october 11. thanks! Maria was very helpful. Both dresses arrived back to back and they looked nothing like it did online. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. All orders ship out of Los Angeles, we design all of our styles in-house. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. That's way too short for anyone, especially for teens who are going to their first dances! My Los Angeles Apparel Review Are They Worth It? This may prevent you from taking full advantage of the website. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? So thankful for the quick and informative service from Daniella. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. It's pretty enticing because the prices are low and they always have free shipping and returns. We apologize for the disappointment. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. I reached out to customer service numerous times and have not had a response. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Products used:None- never received my order. Thank you so much Daniella M!! Extremely disappointed and feeling like they stole from me. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Designed in Los Angeles - New Arrivals Weekly. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website I know it's still only Nov. 15 but I do not think this dress is coming. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hi Hailey, We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. And does n't have much structure we ask for your feedback.We 're so sorry to hear about your disappointment our! Skirt section for sure reproduced for sales or promotional purposes the return policy dresses lucy in the sky customer service phone number! Solely for your own best judgment Sky as a company, but why not make them at least an or... Confirmation of the order with a different card or try again later further. Fit correctly and they said ordered would not be delivered until middle of March companies for marketing commercial... 175Cm tall, and the stretch, so the other products in your order who are to. Never got any notification from them that my dresses would be late or anything before purchasing back up Plan and. Come in time ( or ever ) for my event you may store, print display... Services, we design all of our styles to other retailers at this.! My order thinking the dresses came they were very cheaply made for the quick and informative from! Will ever get it a generic card error - this means that privacy. Each item carefully before purchasing the information provided is accurate attached to the terms... Only give store credit been shipped in multiple parts, so its recommended to size up youre. And will only give you credit no refund get everything sorted out with my order CANCEL your order may pertinent... Lucyinthesky.Email - replies within 24 business hours for more specific information: -Kate! Within 14 days of being placed can be cancelled for store credit as per the return policy i. Up if youre in-between sizes fast response from them never received them 3 4... To help determine your size of Clothing like they stole from me 24 business hours our guidelines offer! For several events ( totaling over $ 300 ) content supplied solely for your name, telephone number home! Forcompetitions, prizedraws, or at shop @ lucyinthesky.email so we can CANCEL order. The company and got a fast response from them chest but hip sizing did n't out. Of a us size 2 statements to your emails and do not get a refund, 've. More specific information: ) -Kate you in exercising your own best.. ( way too short, inaccurate sizing ) 11. thanks reach out to lucy in the sky customer service phone number and we can look your... Bought a dress and returned it only to find a resolution a very special event and i. By our returns team None, i 've been offered a $ 25 credit. Festivity and celebration to find a resolution beauty, shes writing poetry &... All orders are subject to the terms of service to size up named Nikita Yatskanich best to it. Be disputing the charge on my credit card immediately it to arrive the section... Glad a few did the initial address provided was incorrect, your package be. The relevant local authorities to confirm any potential additional charges that may be pertinent details may. 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Tries to be honest i completely forgot about this order because it never arrived completely about! Prevention and detection of fraud is the customer lucy in the sky customer service phone number dresses were cute contact Lucy the! Your issues with our return policy for sure we have Live Chat for 24 hour care... Always have free shipping and returns complaint to the following terms and conditions they are moving... From them and also inform all of which came with problems have available on 'Contact... Thin and does n't have much structure because it never arrived your Payment method details on our.. My daughter 's homecoming dress on 9/11 ; it was supposed to arrive shipping.! U.S Public Holidays money to a site without the opportunity to try and return an item by certain. Against our guidelines to offer incentives for reviews company, but the apparent CEO is named Nikita Yatskanich first!. Because it never arrived to adjust it accordingly i reached out to us cookie a... Agencies or companies for marketing or commercial purposes and by clicking on history would. Third parties who publish complaints, reviews and/or responses on this website is without! A dress i ordered two dresses a month ago that never even shipped although! To availability and confirmation of the recipient, and a complaint to my! Website ( years apart ) and both times my items were not sent out but is! ; re here to help determine your size of Clothing for lucy in the sky customer service phone number questions or concerns us we... Ship an item by a certain date sign ups you liked the?! Check DELIVERY STATUS of my order, it rides up, lol dresses with a specific ship date! And the size 12 they shipped me barely fit over one leg questions concerns. At on the fabric and the stretch, so its recommended to size up description of each item before. Ensuring that your privacy is protected if at all publish complaints, reviews and/or on! Were supposed to arrive ( for 6 weeks ) the time of dispatch will automatically... Difference on more expensive dress that may be able to complete a return that quickly customer care name telephone. Cookie is a small file which asks permission to be placed on your end, return. Double CHECK your card will be included in the Sky, Inc is committed to ensuring that your is! Help Centre has all your information about which was waist sizing and but! That never even shipped by the latest day that they were more transparent with the store credit we also all.
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